Posts Categorized: LeadersBridge

Great Leadership Signs

DSN9158-2-LIt was maddening. I was going to visit a friend in the hospital. I was unfamiliar with the territory and was relying solely on the signs to find parking and directions into the hospital. I won’t go into details but I had to drive around trying to decipher signs and arrows just to find the parking garage. The signs were indiscernible and the direction hard to comprehend.

I thought that I was certainly not the only visitor to visit for the first time. So I thought I must have missed something or misunderstood something on my way in. So on my way out I was careful to look at the signs and pay attention seeing if I had made some colossal blunder; I didn’t. The signage really is atrocious.

I guess that the people in charge are so familiar with their routine that they never need or read the signs. They don’t need direction so aren’t sensitive to those who do. I would also imagine that most visitors are like me. Once in the hospital they go about finding the room and making the visit; they don’t take time to complain. So the problem continues.

Great leaders are aware. They notice things and are continually re-evaluating to make sure directions are not only clear, but understood.

Copyright 2015 LeadersBridge

Striking Leadership

DSN9158-2-LI love baseball. It has been my greatest passion as long as I can remember. Last week I sat at a Cardinal game, looking at the packed stadium and wondering about the magic I felt.

40,000 people, most cheering the home team. Each watching as if they had something personal at stake in the game. As I too often do, I began to think, “What’s wrong with this picture?” But I quickly righted myself and began to think about the joy of baseball, and this particular setting.

Sitting with a large group of others; cheering the victories, jeering the defeats; you become a part of the team. There is the shared goal of a victory; the support of individual pursuits as they pertain to the common vision. Each player contributing; each fan encouraging, supporting; one team, players and fans.

Great leaders inspire a shared vision. Personal achievements are important, but the overall effort toward, and contributions to, the goal is what brings success. Success is measured by team effectiveness and a great leader is the motivational force.

Copyright 2015 LeadersBridge

Eggzact Leadership

DSN9158-2-LHannah’s 10 and Sarah’s 3. The little one has a mind of her own, but certainly looks up to and feels she can do anything the older sister can do. Ben’s 7 and very independent.

The three are scurrying around the back yard searching for plastic Easter eggs filled with treasures. There’s 114 of them waiting so it’s not too hard to pick out some of the easy ones. The two oldest are hurrying trying to make sure they find the most. As soon as one is found they start looking in other directions, only for the other to find one overlooked at their very own feet.

The youngest needs a little help. She understands the concept, but the searching part is more difficult. She’s relying on her Aunt Annie for help and direction. The two make a great team.

But a remarkable thing happens. Hannah becomes concerned that Sarah‘s not as fast and maybe not finding her share; Hannah comes over and places several eggs in Sarah’s basket – just to make sure she gets isn’t slighted. It was a perfectly delightful moment that I was fortunate to observe.

Hannah reinforced what I know about leadership and caring.

Great leaders look out for those who look up to them.

Copyright 2015 LeadersBridge

Leadership By The Clip.

DSN9158-2-LThe story is long with some hilarious moments and some touching, but I’ll cut to the point.

I walked into a small town barbershop located on a corner of the historic town square. Several people were in the shop, a couple kids getting haircuts, and several men talking; first about hard work, and then eating.

After finishing a teenager’s haircut the barber looked at me and said, “Take a seat.” I then asked my big city question, “Do you take credit?”

I had looked around and the only cash registers were great looking antiques. I didn’t see anything that resembled a credit card machine. Not seeing anything that looked remotely high-tech is what prompted my question.

The barber acknowledged my suspicions by answering, “Do see anything around here that looks like we’ve joined the computer age?”

I apologized saying that I didn’t have enough cash, but would be back another time. At that point the barber dealing with me, another barber working on a young boy, and a man sitting in a chair all insisted I take a seat and let them cut my hair. I declined and walked toward the door, but there was no getting out. These were the nicest, and maybe most insistent people I had met in quite a while. I took my seat and received a very fine haircut.

After the cut I took out my wallet to pay what I could and they would not take a penny. I was welcomed to come back, only if I wanted, but it wasn’t necessary. At one point the barber said, “Wear it for a few days, if you like you can come back and pay, if not, don’t worry about it.”

It was a joy to have the experience. So much so that when I returned to make payment my wife took the money in so she could meet the people of this fine establishment. I’m not sure when I’ll be in Mountain Grove, MO, again. But if I know I’ll be close I’ll let my hair grow and get it cut there again (and be ready with cash).

That was pure and great leadership; to care more about rendering the service than the money involved.

Copyright 2015 LeadersBridge

Team Observation

DSN9158-2-LI was out with a large group of friends, eating at a local grill. I’ve eaten there many times, but this was the largest group I’ve been with. My wife and I arrived later than the rest of the group. All the others had already ordered but since we were familiar with the menu we were able to order quickly after arriving.

I noticed something I hadn’t before, at that restaurant or any other. Every server that passed by us asked if we needed anything. Usually, even with a large group, there is one primary server. Others may help, but there is one that is in charge of that table. But I was unable to discern any hierarchy.

As I observed this scene it was clear that they were all working together, and each had other tables to serve. There were no lines drawn, or territory being protected, they gave us the best service possible. It was great to see and hear them helping us; but also focusing on helping each other. They interacted in a concerned matter making sure that our needs and their actions were communicated so that we were taken care of but there no overlap in the service.

This type of service had to be premeditated. Someone must have made the decision that with large groups this is how they are to be handled. The amazing thing is that it was so good that it went unnoticed by the rest of our group. The service was impeccable and seamless. The only other notice was when the check came and a couple of us talked about it. The tip left was unusually large. We didn’t feel it fair that they split a normal sized tip, so we tipped more largely so as to make sure each recognized that we recognized their combined efforts.

Great leadership promotes and fosters great team work. I hope their team learned as much as the people they served.

Copyright 2015 LeadersBridge