Posts Categorized: Leadership

Correcting Expectations


I have a client that is a great repeat customer. I deal primarily with two different people from this organization. They are interesting in that they are very different. One will promise and promise and then put things off, be slow to respond, and generally be undependable concerning information and timing. When problems arise they are very apologetic and then promise to do what is necessary to correct the situation.

The other is very nice and always follows up and follows through. This person doesn’t make promises, but just does what is expected and then some.

Both are nice and I enjoy working with each of them. But over time I have come to have a level of expectations based on prior experience. Those expectations help me to handle situations when they arise without being surprised, disappointed or overwhelmed. I know what to expect no matter which calls and initiates a program.

You may be thinking that I would say one is a better leader than the other, but that’s not my point. But rather part of leadership is managing expectations. The one person is much easier to work with and takes less time and effort. But knowing how they each work helps me manage my stress when issues arise with the second.

Certainly expectations can cause problems if handled incorrectly, or if they color one’s ability to engage. But learning to manage expectations gives leads a definite advantage in dealing with people is a genuine, sincere manner. Managing expectation is a key to self-leadership.

Therapeutic Information

DSN9164-2-MToday was my last day of physical therapy after my shoulder surgery two months ago.

The two months of visiting the therapist a couple times a week, along with daily exercises, has brought progress , but not without pain. The exercises and the stretching has been excruciating at times, but I also know the importance of getting the joint and muscles back in shape and stretched to normal limitations. The surgery was necessary to repair and remove problems that had developed. Therapy was necessary to restore previous loss and prevent further complications.

I’ve learned a lot of lessons through the experience and I could say a lot about the surgery and therapy; about leadership repairing situations, removing problems, restoring loss, and preventing complications. All great lessons with tremendous applications. But through this process the most important thing has been communication. As I went through the surgery and the therapy I knew the reasons for every step of the way. At no point was I left wondering ‘why?’ at any circumstance or situation. I knew what was being done and the reasons. I was included in all information, as well as decisions.

Great leaders keep people informed. They know that information is the most important ingredient to understanding and shared responsibility. They place a high priority on communication; the breadth and depth of information, and would rather risk too much than too little. Clear, accurate information is the necessary key to handling the responsibility of communication.

Copyright 2014 LeadersBridge



Idea Starters

“I had set a goal with my team to try to get back to the top of the rankings, but I never thought with the depth in the game this year that I would have been able to get it back so quickly.”

Roger Federer

Everyone is connected to others. Even a tennis player is not alone, they realize their success depends on a team. CSW


“I have played on many teams throughout my career, and I know when a team has the tools, and the right positive attitude towards winning.”

Boomer Esiason

First, build the team, the right attitude, then equip with the right tools (which helps build the attitude). CSW


“I like to follow my favorite team and talk sports with my band or fans. You won’t believe how many musicians are sports fans. We have so much time on tour that we need these outlets for relaxation.”

Garth Brooks

The realization of teamwork grows and appreciation for teamwork wherever you see it. CSW


“I like to help create team spirit in the dressing room. I feel that I’ve got loads of love to give.”

Paul Gascoigne

Team Spirit begins with awareness, then builds in every encounter; not just at game time. CSW


“I never was brought into the league thinking as far as, you know, statistics, things like that. We were really brought into the league in a team concept. Everything was focused around winning.”

Mark Messier

A person focused on winning is not as powerful as a team focused on winning. CSW

Copyright 2014 LeadersBridge



A Winning Losing Season

DSN9164-2-MA group of people had brought breakfast to support a local high school football team. The players were all very appreciative and so were the coaches. It was a great time to talk with them and get to know them. It was also great to see the interaction and observe the relationships between the players, the coaches and the community members that had come bringing food.

Several times throughout the brief encounter there were times when announcements had to be made. It’s not easy to get the attention of over 30 high school football players. But one thing was clear, when the coach spoke, they listened.

Observing throughout the short time it was easy to see that the attention given the coach was not the result of fear or consequences. The coach was well-liked and respected. Throughout the activity, by what was said and observed, it was easy to see that the head coach, as well as the rest of the coaching staff, cared greatly about the kids.

In talking with the coaches their concern went way beyond the football field. I heard stories of personal sacrifice of time, energy and money by the coach and his staff in support of the players; not just for their contributions to the football team, but in regard to the personal lives of the players. It was a joy to talk with team members and coaches, but a greater honor to observe the situation.

They were not a great football team. Their record for the season was a losing one, and the day we served breakfast turned out to be their last game of the season – a losing effort in the first playoff game.

But the leadership displayed by the coach and his staff was first that they cared. Great leaders care. Great leadership understands that the most important things may not be revealed in the score. Maybe the most important thing a coach can demonstrate is not that they won on the field, but that they cared off the field.

Copyright 2014 LeadersBridge

Idea Starters

“As a driver, your target is always to be with the most competitive team possible.”

Sebastian Vettel

Even what appears to be an individual effort can be traced to a team. CSW


“We always kept believing in ourselves and our team and the car.”

Sebastian Vettel

Belief in the team is the belief that the team can make you better; bring synergy to the effort. CSW


“When you start out in a team, you have to get the teamwork going and then you get something back.”

Michael Schumacher

Investing individual talent into the team effort is what pays dividends. CSW


“It’s stunning to me what kind of an impact even one person can have if they have the right passion, perspective and are able to align the interest of a great team.”

Steve Case

To put individual talent and passion together with others of the same goal is to create a synergistic team. CSW


“If you played the game the right way, played the game for the team, good things would happen.”

Ryne Sandberg

Concentration and focus are important ingredients for individual success, and they are basic components of effective teamwork which is fundamental to individual success. CSW

Copyright 2014 LeadersBridge