It was maddening. I was going to visit a friend in the hospital. I was unfamiliar with the territory and was relying solely on the signs to find parking and directions into the hospital. I won’t go into details but I had to drive around trying to decipher signs and arrows just to find the parking garage. The signs were indiscernible and the direction hard to comprehend.
I thought that I was certainly not the only visitor to visit for the first time. So I thought I must have missed something or misunderstood something on my way in. So on my way out I was careful to look at the signs and pay attention seeing if I had made some colossal blunder; I didn’t. The signage really is atrocious.
I guess that the people in charge are so familiar with their routine that they never need or read the signs. They don’t need direction so aren’t sensitive to those who do. I would also imagine that most visitors are like me. Once in the hospital they go about finding the room and making the visit; they don’t take time to complain. So the problem continues.
Great leaders are aware. They notice things and are continually re-evaluating to make sure directions are not only clear, but understood.
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